In the last few months, working at home has become the new norm for many of us. While some found the transition to be an easy one, others struggle with how to manage staff when they can’t see them daily.
The following are a few tips for those who continue to lead a staff from home in their pajamas:
1. Make sure your staff has the right equipment and technology for the job. Without the proper technology, like phones, computers, printers, internet speed, etc., frustration and a decrease in productivity may arise. Ask employees what they need to ensure they can perform their job effectively. You might offer to pay for upgrades in internet service, reimburse for cell phone costs, and pay for equipment that does not break down regularly.
2. Do regular check-ins. Keep connected to your staff by using phone, email, and video chats. One of the top three issues with employees who work from home is loneliness. When checking in with your employees, ask about their mental and emotional heath. Take time to just “chat” about the employee and the things that interest them. For employees who are having a hard time, refer them to the company’s Employee Assistance Program (EAP), if one is available.
3. Use video meetings. According to Dr. Albert Mehrabian’s 7-38-55% rule, to achieve better communication, you need to have not only the words spoken, but the tone and body language should also be present. So, do not rely on email communication alone, where only 7% of the message is being delivered. With video, you can ensure more effective communication.
4. Be clear about your expectations. Have a conversation with the employee on what you expect from them while they work from home. Try to focus on the quality and the timeliness of the work. Review job descriptions and discuss how some of that work can be done at home. Use the regular check-ins to evaluate progress.
5. Be flexible. Employees who work from home may have more disruptions than ever, especially if other members of the household are also working or learning from home. Be flexible with hours of work. Employees who regularly work 8-5 when in the office may need to have a bit more flexibility at home if other family duties are needed, like assisting children with schoolwork.
6. Encourage team building. Communication between co-workers will continue to be important when employees work from home. Schedule regular meetings with all employees or team meetings using video conference software. Set aside time during these programs to just talk and have fun, encouraging team bonding. Employers can also set up a company social network software for employees. This can provide a place for employees to share ideas and photos, and chat in real time.
The most important part of all of this is to keep communicating! What are some of your own ideas on how you have been connecting with your staff while working from home?